Shipping policy

Shipping Policy

Welcome to our store! We are committed to providing a smooth, fast, and secure shipping experience. Please read the shipping policy below to understand our processing times, delivery duration, and shipping rules.

1. Order Processing

  • Orders are processed within 24–48 hours after payment confirmation, excluding Fridays and public holidays.

  • We may contact you to confirm certain details to ensure successful delivery.

2. Shipping & Delivery Time

Within Egypt

  • Standard delivery time: 2–5 business days depending on the governorate.

  • Remote areas: 5–7 business days.

International Shipping (if applicable)

  • Delivery time: 7–14 business days, depending on the destination and courier policies.

3. Shipping Carriers

We ship through trusted courier companies to ensure your order arrives safely.
(You can add a specific courier name here if needed.)

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order weight

  • Available promotions or discounts

Free shipping may apply to orders above a certain amount (let me know if you want to set a specific value).

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number

  • A tracking link via SMS or email

6. Failed Delivery Attempts

If the delivery fails due to:

  • Incorrect phone number

  • No response to the courier

  • Customer not available

Additional re-delivery fees may apply.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 24 hours of receiving it with:

  • Photos of the product

  • Your order number

We will resolve the issue immediately.

8. Changing the Shipping Address

You can request a change to the shipping address within 12 hours after placing the order.
After that, courier modification fees may apply.